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We’re here to help!
Most issues are quick to fix. Try the tips below — or send us a message and we'll get back to you.
Make sure both devices are on the same Wi-Fi. On some networks "client isolation" blocks discovery — try your phone's hotspot instead, then connect the PC to it.
Install a virtual audio cable (e.g. VB-Cable) and pick it as the microphone in Windows sound settings — and inside the app you're using (Zoom, Discord, OBS).
Enter the PIN exactly as shown on the PC. If a device won't reconnect, use Forget device on both sides and pair again.
Move closer to the router, avoid heavy downloads on the network, and keep both apps updated. A 5 GHz Wi-Fi or hotspot usually gives the smoothest result.
Tap Message us above (or the contact button in the corner) and describe what's happening — include your Windows version and phone model so we can help faster. We reply right here in the chat, so come back to this page to see our answer.
Prefer email? Write to [EMAIL].
You might also find your answer in the FAQ or the step-by-step Setup guide.